The cable technician finnally did arrive. Our phone had been disconnected by the time he tried to call to say he was on the way, and Jay had to call to say we were waiting for him. It didn't take very long to get everything set up, and it's working great. We now have features on our phone for free that we used to have to pay extra for, plus a lot of other cool services that are included in the package...for less than we were paying before. It's a win-win situation; I'll take those anytime I can get them.